If the volume is fine, double-check the menu next to Speakers and see if there's another option to pick from, and then try the sample sound again.
The settings that are required are some special Vendor Class Options and a standards-based Option 120 setting.
If you don't hear anything when you play the sample sound, make sure your speakers or headphones are turned all the way up (some headphones have physical volume buttons) and that the on-screen settings are at 10. When deploying Skype for Business/ Lync Optimized or Qualified phone devices you are required to make specific DHCP configuration settings in order for the devices to be able to authenticate and connect to the system.
You should hear sound in your headset or speakers.
To check the sound in Skype to make sure that it's using the right speakers, select Test audio under the Speakers option. In Skypes preferences (Tools -> Options.): Audio settings: Microphone: Ensure that the same recording device is selected as you selected in Soundpad.
Finally, unplug the microphone and then reattach it. Then, select Audio settings in the General menu to test your microphone and speakers.
If there aren't other ones to pick from, make sure the microphone is plugged in, powered on (if it has a power switch), and has batteries (if wireless).
If the microphone doesn't work with Skype, select the menu next to Microphone and see if there are any other options you might have the wrong device selected.
As you talk, you should see the bar light up.
With that setting open, notice the volume area under Microphone.
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